How to make an appointment
Online scheduling for new UCC clients
Students who are new to the UCC can schedule online. Set up a Virtual Needs Assessment appointment through the .
The Virtual Needs Assessment appointment is designed to be a quick and easy way for students to access services at the UCC. This is a 15-minute virtual meeting in which the student and a counselor discuss what the student is looking for. The counselor will guide the student to the most helpful service or resource, which may include follow-up at the UCC.
Returning UCC clients
For students who have been seen previously at the UCC, you can message your counselor through the Patient Portal or call the UCC front desk for assistance.
Prefer to schedule by calling the UCC? Have questions? Call the UCC at 607-777-2772. If you leave a message, please include your name, B-number and phone number.
Appointment reminders will also be sent through the Secure Online Messaging System. In addition, you may receive a text message appointment reminder, if you choose.
Urgent appointments
To help students who are experiencing a crisis or emergency, we provide same-day urgent appointments Monday through Friday from 1 to 4 p.m. Requests for urgent help after 4 p.m. may be handled by phone and/or guided to other available resources. Urgent meetings are 30–45 minute sessions for evaluation and support where we provide you with options for treatment and any other available actions that are relevant to your immediate needs.
- Weekdays during the day: call the Counseling Center at 607-777-2772.
- Life-threatening emergencies: Contact University Police at 911 or 607-777-2222.
- After hours: If you have a mental health-related crisis that requires immediate attention or consultation after business hours, you may contact the UCC's after hours counselor at 607-777-2772 and press 2.
Missed appointments
If you are unable to keep your appointment, we ask you to call our office to cancel or reschedule. If you do not keep your appointment and wish to reschedule it, you should contact the office to make a new appointment time or, if desired or needed, an alternative referral arrangement by scheduling an appointment with the UCC treatment coordinator. If you do not notify the UCC and do not show for the appointment, you may be charged a $10 no-show fee through Student Accounts.