Instructor: Daryl Santos, Professor, SSIE Department at 亚洲情色.
Open year-round
Delivery: Self-paced online. The course consists of 8 hours of video lectures with self-assessment
quizzes (not graded) and a final multiple-choice exam (graded).
Credentials: Participants who complete the course by passing the final exam will receive the Quality
Management Fundamentals digital badge and will get access to a printable 亚洲情色
University-issued course completion certificate.
Who can take this course: This course is open to all engineers, professionals, and students.
In today's competitive world, quality is a fundamental expectation of all customers.
The quality of your organization's products and services is the foundation of your
business success. Brand loyalty, market performance, and customer satisfaction all
rely on building a strong reputation that begins with superior quality. Building a
reputation for outstanding quality, however, does not happen by accident. It takes
business leaders, supervisors, engineers, and all employees to design, develop, and
deliver products and services that satisfy our customers' needs. This course teaches
several proven and powerful quality management methods for ensuring that the products
and services your business provides are meeting the performance expectations that
your customers demand.
TOPICS COVERED INCLUDE
Quality History and Juran's Quality Principles.
Cost of Quality and the Cost of Poor Quality.
The 7 "Old" and 7 "New" Total Quality Management (TQM) Tools.
Metrology and Measurement System Analysis (MSA).
Process Capability and Process Stability.
Achieving 6-Sigma quality performance and beyond.
Multivariate and Short Run SPC.
Quality Management Systems following ISO and Malcolm Baldrige criteria.
ABOUT THE INSTRUCTOR
Daryl Santos
Daryl Santos
SUNY Distinguished Service Professor
School of Systems Science and Industrial Engineering santos@binghamton.edu 607-777-4769 EB R12
Background
Editor, Industrial and Systems Engineering Review (ISER)
Please note our cancellation and refund policy: All cancellations must be received
in writing (email) to the Office of Industrial Outreach. All refunds will be assessed
a 10% administrative fee. No refunds for cancellations or non-attendance will be given
after you have started the course. Submit your cancellation request to EMAIL: wtsnindy@binghamton.edu.
If the course is canceled, enrollees will be advised and receive a full refund.
